Passenger Terminal Security Screening and Immigration Queue Congestion Analysis
Solutions
Lookout™
Industry
Airports·Aviation
Applicatios
Crowd & Queue Analytics
Accurately understand airport congestion
and wait times without identifying passengers’ faces.
Target Customers
• Airport corporations and domestic and international airport operators
• Airlines and ground handlers
• Airport security screening, immigration, and check-in operators
• Airport terminal facility and commercial space operators
Challenges
• Passengers crowd check-in, security screening, and immigration areas and queues lengthen rapidly, but where and how severe congestion is cannot be determined in real time
• Congestion cannot be detected in advance, so staff reallocation and passenger guidance consistently happen only after the situation has developed
• Passenger flow and dwell time by time slot and flight cannot be quantified, so terminal operations depend on experience and intuition
Existing Limitations
• Visual checks and manual counts by on-site staff lack accuracy and continuity
• With CCTV video alone, it is difficult to distinguish individual pedestrian movement and queues in crowded conditions
• Video capture creates privacy protection and security management burdens
• Simple entry counters make it difficult to determine passengers’ movement paths, dwell time, and actual wait time
Solution Approach
• Analyze passengers’ positions and movement paths in a de-identified manner using LiDAR-based 3D object recognition
• Measure headcount, queue length, dwell time, and inter-zone movement per analysis zone in real time
• Alert operators when congestion or wait time exceeds configured thresholds
• Cumulatively analyze congestion patterns and passenger flow by time of day, day of week, and flight operating hours
• Support integration with airport operations dashboards and existing control systems
Expected Benefits
• Proactively deploy staff and guidance facilities before congestion occurs
• Reduce wait times in check-in and security screening areas
• Improve the efficiency of terminal space and passenger flow operations
• Reduce passenger inconvenience and safety incident risk caused by congestion
• Secure the data needed for operations while minimizing privacy exposure
